Frequently Asked Questions

How many bottles in each case and what does it consist of?

There are 6 bottles in each case.

How much is your monthly subscription?

We are currently offering 20% off minimum 6 months monthly subscription. You will receive $80 voucher from us after 6 months

What is the duration for a monthly subscription?

The rates you received is locked in for a period of 12 months. We will notify you once the subscription plan has ended. If you wish to cancel your subscription earlier than 12 months, simply send an email to [email protected] with your full name, the email address you signed up with and postal address, and we’ll do the rest.

When will I get my case?

After your purchase, we aim to send out within 3-5 working days (Monday to Saturday). Our delivery timing is from 6am to 1pm. Delivery after 1pm will be charged at SGD7 nett. You will be notified of the delivery timing within 24hours, Monday to Friday. Under circumstances when you are not at home, we are unable to reschedule as there will be an impact on our resources and costs, our delivery man will leave it at your door. We seek for your understanding in this for now.

How do the subscription payment options work?

If you are on the monthly payment subscription, we will charge you every 30 days. We’ll send you a notification email to let you know that payment has been taken. These payments will not stop unless you email us at [email protected] to request a cancellation or suspension.

Please be aware that goods delivered and paid are non-refundable.

Do I get more with one shot bulk purchase?

Certainly. We reward you with any 2 bottles free for 3 cases purchase, 5 bottles free for 6 cases purchase and 12 bottles free for 10 cases purchase. 

Please be aware that goods delivered and paid are non-refundable.

How can I change the subscription’s delivery address?

Please contact us at [email protected] and we can update your details for you. 

Can I change the frequency of my subscription?

Currently, there is only a monthly option available.

Can I upgrade my subscription plan?

Please contact us at [email protected] or the First Brew Reps and we can update your subscription details. Please note that you will need to email us before the 8th of the month to ensure that we deliver the desired number of case correctly.

I would like to buy my friend a subscription, is it possible to pay for a fixed period?

Yes, you can purchase a 6-month gift subscription for a friend. Let us know if you have a special message for your friend via [email protected], and we get it arranged to be delivered together.

Must the products be chilled?

Many gym-goers preferred it chilled, the products can also be kept at room temperature, please avoid direct sunlight exposure. However, once opened, please consume immediately. You can simply soak the bottle into boiling water to have it warm for the morning.

What is your refund policy?

Our products are tested in reputable lab in Singapore to have a shelf life of 6 months at ambient storage. We strive to ensure products delivered to you have a minimum shelf life of 3 months.

As our products are food-based, all sales are final at point of delivery. Hence, products are not returnable except at time of delivery.

Due to product integrity and food safety concerns, in the event that products are returned due to: (i) incorrect address information you supply during checkout, (ii) taste preference (iii) incorrect product types selected during checkout (iv) change of mind after receiving the items, products will not be resold and you will not receive a refund.

Please note products are returnable at time of delivery.

To refund/replace products after delivery, due to damage or of questionable quality issues after investigation, kindly note that refunds would take up to 21 working days to be processed, subjected to your credit card’s billing cycle. Replacement of products would take up to 14 working days to be processed, subjected to investigation period required.

How do I cancel my subscription?

If you wish to cancel your subscription, simply send an email to [email protected] with your full name, the email address you signed up with and postal address, and we’ll do the rest. We’d also love to know your reasons for cancelling so we can improve our service in future. Give us the instruction, and we’ll do the rest.

It is not possible to cancel your subscription until the first case has been dispatched and received. Please be aware that cancellation notifications must be sent 2 weeks before the next order for us to process the instruction in time before the monthly renewals.